Refund Policy

Last updated: October 22, 2026

This policy applies to fixed-scope packages bought on this website and to project payments made through invoices we issue. Custom proposals may set different terms; where they do, the signed proposal applies.

1. Before work starts

If you cancel before we have started work or held the scheduled session, you are entitled to a full refund. Contact us using the details on our contact page with the email address used to pay.

2. After work has started

• Discovery & Scoping Session: non-refundable once the session has taken place.
• Technical SEO Audit: 50% refundable after access has been provided and work has begun but before the report is delivered; non-refundable after delivery.
• Workflow Automation Starter: refundable pro-rata for work not yet performed, minus any third-party costs incurred on your behalf.
• Website Maintenance (monthly): the current month is non-refundable once work for that month has begun. You can cancel future months at any time.

3. If we cannot deliver

If we are unable to deliver a purchased package — for example, because a required platform does not allow the integration — we will tell you promptly and refund the undelivered portion in full.

4. Defects

If a deliverable does not match the written scope, tell us within 14 days of delivery and we will correct it at no charge. This is our first remedy before a refund is considered.

5. How refunds are paid

Refunds are returned to the original payment method through our payment processor, Xendit, in the original currency. Processing times depend on your card issuer, bank or e-wallet and are typically 5–14 business days after approval. Payment processing fees may be non-refundable where the processor does not return them.

6. Chargebacks

Please contact us before disputing a charge with your bank — most issues can be resolved faster directly.

7. Contact

Clavix Digital
Email: hello@clavixdigital.com
Contact form